General FAQS

1. What is SAPORIGO, and what products do you offer?

SAPORIGO is a brand that offers 3D board games, DIY craft kits, and educational products designed to inspire creativity and learning. We also have a YouTube channel, SAPORIGO TV, that features tutorials, game reviews, and educational content.

2. Where are SAPORIGO’s products manufactured?

All our products are designed in India with a focus on quality and durability, crafted to ensure the best user experience for all ages.

3. Can I find SAPORIGO products in retail stores?

Currently, SAPORIGO products are available on our official website and other major e-commerce platforms. We are expanding our presence and may have retail options in the future.

4. How do I place an order on the SAPORIGO website?

Browse our product categories, add items to your cart, and proceed to checkout. We accept various payment methods, including credit cards, debit cards, and UPI options.

5. What are the shipping charges and delivery time frames?

We offer free shipping for certain products and charge a nominal fee for others, depending on weight and location. Orders are typically dispatched within 2-3 days, with an expected delivery time of 5-10 days, depending on your location.

6. Can I track my order?

Yes, once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your order’s progress until it arrives.

7. What is your return and refund policy?

We accept returns within 7 days of receiving the product. Items must be in their original, unused condition with all packaging intact. Please retain an unboxing video as proof for a smoother return process. Refunds are processed within 5-7 business days upon receipt of the returned item.

8. What if my product arrives damaged?

If a product arrives damaged, we recommend rejecting the shipment if damage is evident at delivery. Otherwise, contact us with a photo of the damage, and we will work with you to resolve the issue, either through a replacement or a refund.

9. How do I cancel my order?

You can cancel an order within 24 hours of placing it by contacting our support team. If your order has already shipped, you may initiate a return once it is delivered.

10. Are SAPORIGO’s board games suitable for all ages?

Yes, our games are designed to be fun and educational for a wide age range. We recommend age guidelines on each product, but children, teens, and adults can all enjoy our games!

11. What skills do children develop from SAPORIGO’s DIY craft kits?

Our DIY kits promote fine motor skills, creativity, and patience. They also encourage problem-solving and help develop spatial awareness in a fun, hands-on way.

12. How can I find tutorials and guides for SAPORIGO products?

Visit SAPORIGO TV on YouTube for game tutorials, craft guides, and educational videos. You can find video links on our website or search directly on YouTube.