At Saporigo, we strive to provide the best products and customer experience. In case you face any issue, our Return & Refund Policy ensures a fair and transparent process.

• You can return any eligible product within 7 days of delivery 
• Returned items must be:
  • Unused, unwashed, and undamaged
  • In original packaging with all tags intact
  • Accompanied by proof of purchase (invoice/order ID)
• Non-returnable items:
  • Customized or personalized products
  • Limited edition, clearance sale, or final-sale items
  • Products damaged due to misuse or improper handling
     

• Once the return is received and verified, refunds are initiated within 3–4 business days.
• Refunds are generally credited to the original payment method within 7–10 business days, depending on your bank/payment gateway.
• Customers will be notified via Email/SMS/WhatsApp once refund is processed.
   

Domestic Orders (≤ 5 Kg)

• Customer arranges return shipping.
• Upon receipt & verification:
  • Reimbursement = actual courier invoice (excluding GST), OR
  • Flat 20% of product value — whichever is lower.
     

International Orders (≤ 1 Kg)

• Customer arranges return shipping.
• Upon receipt & verification:
  • Reimbursement = actual courier invoice, OR
  • Refund up to product value — whichever is lower.
• Note: For international orders, only product value (per return conditions) is refundable.
• The mandatory ₹3000 shipping deposit is non-refundable (adjusted against courier costs).
   

Large Orders (> 5 Kg)

• Same process applies.
• Reimbursement capped at 7.5% of product value OR actual courier invoice — whichever is lower.
• Returns accepted only from serviceable pincode zones.
   

• Standard courier invoice (without GST): Net invoice value (excluding GST) considered, subject to caps.
• Tax invoice in SAPORIGO’s firm name (with GST): Reimbursement may include GST if valid invoice is submitted.
   

This ensures fair reimbursement while maintaining compliance with tax & accounting regulations.

Notebook Cover Customisation

• Customisation as per buyer’s design/logo.
• Final design/preview shared before dispatch.
   

Order Cancellation & Refund Policy

• Once shipped → No cancellation allowed.
• Pre-shipping cancellation (after design approval & processing start): 25% processing fee deducted.
• Pre-shipping cancellation (before processing start): 100% refund.
   

Approval Requirement

• Buyer must confirm design/preview before dispatch.
• No claims for changes after approval.
   

Non-Returnable & Non-Refundable

• All customised products are strictly non-returnable & non-refundable once shipped.
   

Firm Name: Shree Parmeshwari Enterprises
Address: Khasra No. 23//22, 23//23, 23//24, 23//25, 32//2, 32//3/1, Village Gadaipur, Near Cold Storage, Focal Point Industrial Area Old, Jalandhar, Punjab – 144004
GSTIN: 03BRQPA9522D1Z2

For all return/refund requests, contact:

• Email: support@saporigo.com
• Support Hours: 10 AM – 6 PM (Mon–Sat)
• Details Required: Order ID, Product Name, Reason for Return, and Courier Invoice (if applicable)